LIFETIMEWARRANTY
Every North Lights LED product is backed by our comprehensive lifetime warranty against manufacturing defects
WARRANTY COVERAGE
WHAT'S COVERED
- • LED chip failure or degradation
- • Driver/controller malfunction
- • Housing cracking or corrosion
- • Lens discoloration or damage
- • Mounting hardware defects
- • Wiring harness failures
- • Switch and control defects
WHAT'S NOT COVERED
- • Physical damage from impact or accidents
- • Damage from improper installation
- • Water damage from incorrect sealing
- • Normal wear from extreme environmental conditions
- • Modifications or alterations to products
- • Damage from electrical surges or incorrect voltage
REPLACEMENT POLICY
We will repair or replace any LED lighting product that fails due to manufacturing defects. If the exact model is discontinued, we'll provide a comparable or upgraded replacement at no additional cost.
FILE A CLAIM
Start your warranty claim process online. We'll guide you through each step.
CLAIM PROCESS
SUBMIT CLAIM
Complete our online warranty claim form with product details and photos
REVIEW
Our team reviews your claim and may request additional information
APPROVAL
Approved claims receive replacement authorization and shipping label
REPLACEMENT
Receive your replacement LED light within 3-5 business days
WARRANTY CLAIM FORM
PROCESSING TIMES
CONTACT INFORMATION
WARRANTY DEPARTMENT
warranty@northlights.com
PHONE SUPPORT
(855) 767-3584
Monday-Friday, 8AM-6PM EST
RETURN ADDRESS
North Lights Warranty Dept
1234 Industrial Blvd
Austin, TX 78701